Frequently Asked Questions

DPI (Dots per Inch) is the number of dots in a printed inch. Computers display and print images in small dots, so the more dots the image has, the higher the quality of the print. The fewer the dots, the blurrier the image.

These are a few basic terms to help you get started:

Resolution is the measure of pixels in the display, usually expressed in measurements of width x height. For example, a monitor that is 1920 x 1080 is 1920 pixels across and 1080 pixels down.

DPI (dots per inch) is the number of dots in a printed inch. The more dots the higher the quality of the print (more sharpness and detail)

The actual size is best described with (you guessed it) actual numbers.  Let’s say you have a 5”x5” shape at 100dpi, but you need to make it a 10”x10”. If you simply scale it to twice its original size you go from 5”x5” to 10”x10” Since the size has now doubled, your resolution has been cut in half- that particular part of your graphic, is now 50dpi.

When you’re submitting your print files, we ask that they’re at least 150dpi and at actual size. The resolution of any file is only as good as the dimensions.

To determine whether there is an actual visible difference between 150 and 300 DPI, it’s important to keep in mind the printing method and the size your final work will be displayed at.

All-over printing (sublimation)

The printing method is called dye sublimation. In this process, the inks are gassed onto the garment using heat presses, so when the ink is gassed, it covers the entire surface of the garment. Even low-resolution files or files that were resampled and thrown into a 150 DPI template, don’t seem nearly as low quality in this print as they do on the screen.

This is why having a 300 DPI file won’t have a big impact on the quality of sublimation products.

Mugs: Our templates can have a DPI of up to 300. Although 150 DPI is okay, the smaller details there are, the higher the resolution should be. Mugs are being looked at up close, which is why you want to ensure that your files are high quality.

Shirts: Similarly, to the mugs, you may want to create these files at 300 DPI to ensure it prints nice and crisp.

Paper products: Although the minimum accepted DPI for paper products is 75, we strongly recommend the files to be 300 DPI to ensure your products are of the highest quality.

Please note that our Design Maker is set to 150 DPI. We keep it this way because not everyone is an expert and may just want to print an image that they can’t change the resolution on.

We want submitted content to be respectful of others and of the law, so be mindful that, Content that is hateful, illegal, and that violates intellectual property rights may be reviewed and removed which can cause extra delay in processing your order. And we may refuse to process your order until you provide acceptable content.